About

I’m a Strategic Customer Success Manager at Netlify, and before that I worked at Cloudinary, Akeneo and Bynder. I write about running customer success through AI agents, and about the software I build at home outside Boston.

The things I’ve built are under Projects, and the write-ups are under Words.

To get in touch, email brad@bradjohnson.io or find me on LinkedIn (opens in a new tab) and GitHub (opens in a new tab).